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ATTENTION

Scam Alert: The Superior Court of Santa Cruz has been notified that an individual posing as a deputy/court security is calling court customers stating that they owe money for failing to appear. If you receive a call of this nature, please contact the court directly at 831-420-2200 to receive accurate information.

Using Zoom

Zoom Account and Software

Participants should set up a Zoom account and download the software
  1. If you do not already have a Zoom account, set one up at https://zoom.us. A paid Zoom account is not necessary for any interaction with the court.
  2. Log into https://zoom.us/profile and set your name, phone and email. Including a photo will help identify you when connecting.
  3. Install the latest Zoom Client for Meetings at https://zoom.us/download. Although Zoom can be used in a browser only, it is not ideal for participating with the court. The full Zoom client is required for best functionality and best experience with the system.
  4. Always keep your software up to date! The Zoom Client automatically updates itself upon launching the software, but you can also update it manually.

Before Every Court Session Using Zoom

All equipment and the Zoom application should be tested and working before court begins
  1. Connect your device to power.
  2. Make sure your internet connection is good.
  3. Test your video.
  4. Test your audio.
  5. Turn off all audio disruptions (phones, messaging alerts, email alerts, etc.)
  6. Run a quick test to connect with another Zoom user, or use the Zoom test.

Settings

Zoom has a lot of settings, and as the Zoom system evolves, certain aspects or features may change. Below are a few settings recommended by the court to improve your video conference.

  • General: Ask me to confirm when I leave a meeting: ON (Helps prevent unintended departures)
  • Video: Enable HD: OFF (Helps prevent poor video performance, and usually looks just as good as HD)
  • Video: Always display participant names on their video: ON
  • Video: Always show video preview dialog when joining a video meeting: ON (Final check before your video displays to others)

Recommendations

  • Mute your phone, and mute all sounds from all other applications (notifications, chat messaging, etc.).
  • Avoid using a mobile device if possible. Although tablets (iPads) and smartphones can be used, they are very limited, and the performance is inferior.
  • Avoid using battery power only (laptops, etc.). Plug into a good power source while in a Zoom meeting.
  • Avoid using an open microphone and speakers, such as those built-into laptops or a webcams. Using a good quality headset will often help ensure you can be heard, and can hear others with maximum quality.
  • Headsets (headphones with built-in “boom” microphone) prevent feedback, echo, and poor audio in the courtroom. Headsets with a “boom mic” placed close to your mouth are strongly preferred, and will help clarity when speaking through a mask.
  • All types of headsets are acceptable (1-ear or 2-ear, over-ear, in-ear, etc.), and can often be purchased for very little money. Wired headsets are strongly recommended due to their ease of use and reliability.
  • Wireless (Bluetooth) headsets can be unreliable and Ear-bud style headsets (with the mic on the cord) may be too sensitive and can cause echo problems.
  • Avoid noisy and echoing locations. Use of a headset will improve audio quality when this is unavoidable.
  • Avoid distracting real or virtual backgrounds. Suitable example.
  • Avoid poor camera positioning. Try to frame yourself so you take up most the screen, at eye level.
  • Avoid using WiFi if possible. Connection via a hard-wire Ethernet cable will always be faster and more reliable than WiFi. If you must use WiFi, make sure you’re in close range.
  • Avoid running any unnecessary applications besides Zoom, to conserve your computer’s processing power and networking.
  • For home networks, if possible, avoid sharing your internet service with others during the session.

Learning

The court will likely use the audio, video, and breakout room functionality of Zoom. Other functions such as text chat, screen sharing, etc., will likely not be used as often. You should learn the basics of participating in a Zoom Meeting and consult the following sources to learn how to select the correct audio and video source, how to mute/unmute your audio, how to Start/Stop your video, and how to participate in a breakout room.